Patient Information

Patient Information

• Appointments

  For appointments at Highett Street or Jamieson please telephone 5775 2591 between 9am and 5pm weekdays.

  You can now also use our online booking service to make a booking anytime, anywhere. Use the Online Appointment button below or download the HOTDOC app for your smart phone.

  Please note that there are no Saturday morning clinics.

  Our standard consultation time is 15 minutes.

  Please tell us if you require a longer time or have a special purpose eg. insurance medical, counselling, removal of skin lumps or moles, etc.

  *Please note that emergencies and urgent cases may take priority over our appointment bookings.  You are welcome to ring the surgery before your appointment to check that we are running on time.

• Consulting Hours

  Central General Practice: Monday – Friday, 10 am – 1pm, 2pm – 5pm

  Prior to 10:00 am all doctors are at the hospital

  Healthscope (for blood tests): Monday – Friday, 8:30 am – 1pm, 1:30pm – 3:30pm. Tests to be completed by 3pm.

  Jamieson Clinic: Tuesday 10am – 12 noon at the Jamieson Old Court House, when possible.

  Please contact Central General Practice for appointments.

  After Hours:

  Our after hours answering machine will direct you to ring the hospital, which will contact the doctor on call. In the event of an emergency call an ambulance on 000 or the hospital on 5775 8800.

• Fees

  Standard Consultation (15 mins):  $85   (Discounted to $75 if paid on day)

  Long Consultation (30 mins):  $142   (Discounted to $125 if paid on day)

  Prolonged Consultation (45 mins):  $190   (Discounted to $170 if paid on day)

  All fees are payable at the time of consultation. Payment can be made via Cash, Cheque, EFTPOS, MasterCard or Visa. Please discuss with your doctor if you have difficulty paying at the time of consultation.

  Central General Practice can process and transmit electronically your claim to Medicare on the spot via HIC Claims Online and a rebate deposited directly to your nominated bank account within 2-3 working days.

  If the doctor requires further investigations and extra costs are involved, those costs will be explained to the patient where possible.

  Please note: An Overdue Account Fee of $40.00 will be charged to the patient’s account if the account has been outstanding for a 3 month period.

• Pension & Health Care Cards

  Pensioners are bulk billed.

  Health Care Card holders are charged a discounted fee of $57.05, to be paid on the day of consultation. They will then receive a rebate back from Medicare. Failure to pay on the day will incur an additional $5 for Health Care Card holders.

  Please bring your current Medicare card and health benefit card with you to each appointment.

  Repatriation patients should bring your DVA gold or white treatment entitlement card.

• Cancellations

  Maximum notice of cancellation helps us to help someone else. Repeated failure to attend appointments will result in a cancellation fee of $40.

• Repeat Prescriptions

  For your safety, a consultation is required for issuing repeat prescriptions to review effectiveness, side-effects and drug interactions. Should the consultation involve more than the repeat prescription then it is up to the doctor’s discretion as to how you are billed.

• Results & Reports

  It is the policy of this practice that all results and reports are reviewed in a timely manner by the GP and incorporated into your health record. Your GP may request that you make a follow-up appoint- ment after you have attended your initial consult. This is important if you have a series of tests to review.

  You may also be advised of your results by phone with the GP or practice nurse, and in some in- stances by mail. You may be requested to make a follow-up appointment at this time.

  At all times we encourage patients to follow up on their results.

• Privacy

  Your medical record is a confidential document.

  Click Here to download our Privacy Statement

  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

• Patient Feedback

  This Practice is committed to providing comprehensive general practice care to all individuals and families in this community. All patient consultations and medical records are kept strictly confidential.

  If you are unhappy with any aspect of the care you receive from this Practice we would like to know about it. Please feel free to talk to your doctor, or the receptionist about any problems you have with the service we provide.

  However, if you feel there is a problem you wish to take up externally, you may prefer to contact the Victorian Government centre for handling complaints.

  The address is:
  Health Services Commissioner
  10th Floor, 55 Swanston Street, Melbourne, 3000
  Phone: 03 9655 5200
  Freecall: 1800 136 066

• Telephone Messages

  All telephone messages will be taken by the receptionist and relayed to the appropriate doctor. Urgent matters will be put through to the doctors at all times.

• Recalls & Reminders

  CGP is committed to preventative care. We may place you on a reminder list for preventive health checks, such as Pap Smears, Diabetes and Heart Disease care, annual ‘Health Assessments’ for the over 75’s, and other advisable checks. If you would like to opt-out of this service, please let one of our reception team know.

  SMS Appointment Reminders

  As part of our improved service to patients, we are now sending out text message reminders 24 hours before appointments. If you do not wish to receive these reminders, please let one of our staff know.